Our commitment
We work hard to get things right, but mistakes happen, and rules for property tax, insurance and other homeowner topics change often. When we get something wrong, we want to fix it quickly and openly. We do not silently change facts.
How to report an error
Email or use the contact form. To help us review it quickly, please include:
- The page URL of the article.
- What you believe is wrong, quoting the sentence or figure if you can.
- The correct information and its source, ideally a link to an official source such as a government agency, state department or county website.
- Your location, if the issue relates to a state or county rule, so we can check the right jurisdiction.
You do not need to give your name to report an error. If you include your email address, we will use it only to follow up about your report.
What happens next
- Acknowledgement and review. We aim to review correction reports within 5 business days.
- Verification. We check the claim against the primary source. If the issue is complicated, for example it depends on a recent law change or a county-specific rule, it may take longer, and we will let you know.
- Decision. If the article is wrong, incomplete in a way that could mislead, or out of date, we correct it. If we conclude it is accurate, we will explain why when you have given us a way to reply.
- Update. The corrected article shows a new “last updated” date, and its sources are re-checked.
How corrections are shown
Significant corrections are those that change a fact, figure, deadline, eligibility rule or recommendation in a way that could affect a reader’s understanding or decisions. These are noted at the bottom of the article with the date of the correction and a short description of what changed.
Minor fixes, such as spelling, grammar, formatting or a broken link that does not change meaning, are made without a correction note.
Routine updates, such as new tax-year figures during a scheduled review, are reflected in the “last updated” and “reviewed” dates. When an update changes advice readers may have relied on, we note it in the same way as a correction.
Outdated information
Not every problem is a mistake on the day it was published. Tax-year figures, program rules such as those of the National Flood Insurance Program, and county deadlines change over time. If you notice that a figure or rule in an article is out of date, please report it the same way. We will check the current official source and update the article. If the change affects guidance readers may have relied on, we note it at the bottom of the article with the date.
Errors in sources we cite
Sometimes the problem is in a source we link to, for example a government page that has moved, been removed or been replaced. Let us know, and we will find the current official source, update the link and re-check the claim it supports.
Translations
The Homeowner Guide is published in English, Spanish and Simplified Chinese. When a correction applies to a fact that appears in more than one language, we correct each version and note the correction in each.
What is not a correction
We welcome disagreement and suggestions, and we read all of them. However, we issue corrections for errors of fact or misleading wording, not for differences of opinion. If you think a guide is missing something important, let us know; it may lead to an update even if no correction is needed.
Related policies
Read our editorial policy for the standards we apply to every article, and our methodology for how we research and review guides.
Frequently asked questions
How do I report an error?
Email or use the contact form. Include the page URL, what you believe is wrong and, if possible, a link to the source that shows the correct information.
How long does it take to review a correction?
We aim to review correction reports within 5 business days. Complex issues may take longer to verify, and we will tell you if that happens.
Will the article say it was corrected?
Yes, for significant corrections. They are noted at the bottom of the article with the date. Minor fixes such as typos or broken links are made without a note.
Do you ever change facts without saying so?
No. We do not silently change facts. Any correction to a factual claim that could affect a reader's understanding is noted on the article.
What if I disagree with an article but it is not a factual error?
We still want to hear it. Send your feedback the same way. We consider it, but we only issue corrections for errors of fact or misleading wording.
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